Privacy Policy

Last updated: September 17, 2026

7ajtak ("we", "us", "our") operates the website at www.7ajtak.com and the 7ajtak mobile application (together, the "Service"), connecting people in Tripoli and North Lebanon with local service providers, short-term rentals, cars for sale, and properties. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect the following categories of information when you use the Service:

• Account information: first and last name, email address and/or phone number, and password (stored securely as a hash, never in plain text).
• Profile details: city and area, and for providers/hosts/sellers/agents, a bio, service categories, prices, and business location.
• Location data: if you allow it, we use your device's GPS location to show nearby providers, rentals, or listings, and to let you set your own service location. You can decline location access and search manually instead.
• Verification documents: providers who choose to complete identity verification may upload a photo of a government-issued ID, a passport, and/or professional certificates. These are used solely to review and approve provider accounts and are only visible to our administrators.
• Photos: profile photos, portfolio photos, and listing photos (cars, properties, rentals, places) that you choose to upload.
• Booking and transaction details: bookings you make or receive, associated dates, prices, and the payment method you select (cash, OMT, WhishMoney, or in-app wallet). We do not collect or store your bank card, OMT, or WhishMoney account credentials - the platform only records that a method was chosen and, for wallet/commission purposes, the resulting balance.
• Reviews and ratings: feedback you leave for a provider after a completed booking.
• Communications: messages you send through the in-app AI assistant, and any support requests you send us directly.
• Usage data: basic analytics such as page/listing view counts, used to show popularity and help administrators understand usage of the platform.

2. How We Use Your Information

• To create and manage your account, and authenticate you when you log in.
• To connect clients with nearby providers, rentals, cars, and properties.
• To process and display bookings, orders, and their status.
• To verify provider identity and professional credentials before approving a listing.
• To calculate and settle the platform's commission on completed transactions.
• To respond to questions asked through the AI assistant.
• To maintain the security of the Service and prevent fraud or abuse.
• To comply with legal obligations where applicable.

We do not sell your personal information to third parties.

3. Who Can See Your Information

• Other users: your name, profile photo, general area, rating, and availability are visible to other users so they can decide whether to book you. Your exact address is only shared as needed to complete a booking.
• Administrators: our platform administrators can access account details, verification documents, and booking records in order to moderate content, approve listings, and provide support.
• Service providers we use to run the platform: our hosting provider and database store your data on our behalf. We do not use third-party advertising or analytics networks at this time.

4. Data Storage and Security

Your data is stored on servers operated on our behalf. Passwords are hashed and never stored in plain text. Uploaded photos and documents are stored in access-controlled folders. While we take reasonable technical and organizational measures to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

• You can review and update your profile information at any time from within the app or website.
• You can decline location permission and use manual search instead.
• You can request that we delete your account and associated personal data by contacting us at the email below, subject to any records we are required to retain for legal, financial, or dispute-resolution purposes (for example, completed transaction history).
• You can choose not to upload optional documents (ID, passport, certificates) - this may limit your ability to be marked as a "Verified" provider, but does not prevent you from using the rest of the Service.

6. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

7. Data Retention

We retain your account and transaction information for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution requirements. Verification documents are retained only as long as needed for verification and moderation purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us at bassaad@tripocode.com.